Download Real PECB ISO-IEC-20000-Foundation Practice Test Questions And Start Preparation

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q10-Q15):

NEW QUESTION # 10
What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

  • A. To ensure that contracts with external suppliers are accessed for alignment against SLAs of customers
  • B. To ensure that subcontracted suppliers meet contractual requirements in all circumstances
  • C. To ensure that supplier processes and procedures are defined
  • D. To ensure that a process exists for the procurement of suppliers

Answer: A


NEW QUESTION # 11
Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?

  • A. Any process owner
  • B. The Registered Certification Body
  • C. A consultancy organization
  • D. Top management

Answer: D


NEW QUESTION # 12
Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the sub-contracted supplier meets their contractual obligations?

  • A. The external supplier
  • B. The service provider's contract manager
  • C. The service provider's business relationship manager
  • D. The sub-contracted supplier

Answer: A


NEW QUESTION # 13
How should a problem requiring a change to a configuration item be resolved?

  • A. Escalate the problem to service level management
  • B. Raise a request for change
  • C. Update the configuration management database
  • D. Use a service request

Answer: B


NEW QUESTION # 14
What do demand management and capacity management do?

  • A. Demand management determines future capacity needs. Capacity management monitors current capacity
  • B. Demand management determines demand for services. Capacity management provides sufficient capacity to meet demand
  • C. Demand management determines the capacity that customers need. Capacity management determines capacity the organization needs
  • D. Demand management reports on consumption of services. Capacity management reports on improvements needed in consumption of services

Answer: B


NEW QUESTION # 15
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