Interactive ISO-IEC-20000-Foundation Questions - Certification ISO-IEC-20000-Foundation Sample Questions

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 2	Fundamental Concepts and Principles of Service Management and the SMS Based on ISO IEC 20000-1:
Topic 3	ISO IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

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Quiz Professional PECB - ISO-IEC-20000-Foundation - Interactive ISO/IEC 20000 Foundation Exam Questions

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q10-Q15):

NEW QUESTION # 10
One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

A. Configuration management
B. Service desk
C. Release and deployment management
D. Change management

Answer: D

NEW QUESTION # 11
When managing a major incident, what is one of the activities that needs to be performed?

A. Escalate the incident
B. Involve the customer
C. Keep top management informed
D. Initiate problem management activities

Answer: C

NEW QUESTION # 12
To establish the objectives, processes, and procedures necessary to deliver results, that are in accordance with customer requirements and the organization's policies, IT service management must be planned. What must always be included in the service management plan?

A. The interfaces between the business processes
B. The procedure for dealing with emergency releases
C. The service continuity procedures
D. The technology to support the service management system

Answer: D

NEW QUESTION # 13
What is not an input to manage continual improvement?

A. Relevant directives from top management
B. Problem records
C. Governance of process operated by other parties
D. Optimized resource utilization or risk reduction

Answer: C

NEW QUESTION # 14
Which is one of the ways that a service provider can demonstrate governance of applicable processes operated by an external supplier?

A. By signing a contract with the external supplier
B. By appointing a designated individual who is responsible for managing the relationship with the external supplier
C. By agreeing the scope of the services to be delivered by the external supplier
D. By coordinate activities with other parties involved in the service lifecycle

Answer: D

NEW QUESTION # 15
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Interactive ISO-IEC-20000-Foundation Questions - Certification ISO-IEC-20000-Foundation Sample Questions

PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Quiz Professional PECB - ISO-IEC-20000-Foundation - Interactive ISO/IEC 20000 Foundation Exam Questions

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q10-Q15):

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